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Policies

Thank you for visiting Debaucherous Bath! PLEASE READ THE FOLLOWING BEFORE PLACING YOUR ORDER. Please feel free to contact us with any questions.

PERFUME PETITE SAMPLES: If you are placing an order for perfume petite samples, please note, as stated in the listings, CHANTEUSE, APOTHECARY ROSE, DEBAUCHEROUS AMBER, THE QUEEN BEE, HEDONISTIC, BEGUILING VIOLETTE, CHOCOLADE, RUMPELSTILTSKIN, BELLA MIELE, ARCTIC WOLF AND GOLDEN FRANKINCENSE, as well as all natural perfumes, are sold individually and are not part of the sampler packs due to pricing and ingredients used for the fragrances. You must purchase these scents separately. Thank you for your understanding.

Also, (1) Free perfume petite sample included with every order of $10 or more. You may choose a scent, but the free sample option does NOT apply to the following scents due to costs in formulating (SEE BELOW). We try our best to accommodate all requests, but during busy times (especially from September through January) any requests made via convo may not always be fulfilled. Please make sure to include your request in the comments section at checkout. Thank you for your understanding!

Debaucherous Amber
Hedonistic
The Queen Bee
Rumpelstiltskin
Big Bad Wolf
Beguiling Violette
Golden Frankincense
Chocolade
Bella Miele
Chanteuse
Apothecary Rose
Arctic Wolf
Coconut Blossom
Nightingale
Marrakesh


BUBBLING SCRUBS & WHIPPED SOAPS: Settling may occur and appear to be less than full, this is the nature of the product. All whipped soaps and bubbling scrubs are packaged by weight and not by volume.

LIP BALMS: The propel-repel mechanism in our tubes was made for a twist up use only, these are not like lipstick tubes that can be twisted up and then back down. Only twist out what is needed at time of use. Failing to do so can result in product being wasted and not being able to be twisted back into the tube. This is just the nature of the packaging and does not constitute a defective product and is not subject to replacement, refund or exchange.

DEAR INTERNATIONAL BUYERS:

*INTERNATIONAL VAT TAXES & CUSTOMS FEES may be charged by your country's customs and/or postal system in order for you to receive your parcel. All items are shipped with exact purchase documented via custom's declarations. Payment of VAT taxes and customs fees are the legal responsibility of the buyer.

*INTERNATIONAL DUTY CALCULATOR can be very helpful to calculate your country's estimated VAT taxes and customs fees. Copy and paste the link below into your browser, select "health and beauty", select sub-categories that describe the item you would like to purchase and then enter shipping weight (whipped soap averages around 7oz each, bubbling scrubs average around 10oz each and samples and lip balms usually average under 3oz (including the sets) http://www.dutycalculator.com/new-import-duty-and-tax-calculation

I currently do not offer custom products, but will set up custom listings for you if requested.

I always include a free perfume petite sample of your choice (EXCLUDING Hedonistic, Debaucherous Amber, The Queen Bee, Chocolade), you can state your choice at checkout otherwise one will be chosen for you.

Payment

CLEARANCE AND SAMPLE ITEMS: Any codes, shipping discounts, etc DO NOT apply to clearance items and sample items, no exceptions will be made. Please place a separate order for the clearance and sample items when using any discount codes. Order will be subject to cancellation shall you use discount codes with these items. Thank you for your understanding.


Payment is via Paypal or Credit Card. Please pay within 2 days. If payment is not made and no communication has been made, the sale will be canceled.

At this time, personal checks, money orders or certified checks are not accepted.

California residents have an additional charge of 9.0% sales tax that is automatically included at checkout.

Shipping

At any time if your shipping exceeds what actual shipping costs are by $1.50 or more, we always refund the difference.


USPS has increased their shipping prices as of January 16th, 2016.

Flat Rate Shipping: Two to eight jars will ship in a flat rate padded envelope for $7.50 US, $25.00 Canada, and $35.00 International - up to 10 bars of soap, or 8 large jars, or up to 18 mini size jars. Larger orders will ship in a Regional A Box for $8.00-$12.00, depending on where in the US (International will vary) and Extra large orders ship in a medium flat rate box $13.00 US, International prices may vary, please contact first.

Up to 8oz for lip balms, perfume petites and perfume will be $3.00 US for domestic. First class rates will vary depending on weight and contents of smaller items.

Please make sure your mailing address is up to date.

PLEASE NOTE: We can not and will not ship to a different address AFTER an order has been placed. In this case, we will cancel the order and refund the money. You can then place another order with the correct shipping address.

We ship daily. Whenever you order, please allow up to 10 business days but is typically 3-5 business days, during extreme busy times shipping can take up to 21 business days. We know what it's like to wait anxiously for something and strive to ship quickly.

PLEASE NOTE: There are times where shipping can be up to 21 business days (this does not include weekends and holidays) during busy times (sales, press releases, Fall season and Christmas particularly). We ship Monday through Friday, excluding holidays and weekends. Please plan ahead. Should you require a rush order, please contact us first to see if we are able to accommodate your request. There is a fee of $10 for rush orders (not available to International buyers and does not include any overnight shipping fees). If you should have any questions please contact us anytime.

If you need an order asap, please contact us first and we can work something out. There is a $10 rush order fee.

At any time if your shipping exceeds what actual shipping costs are by $1.50 or more, we always refund the difference.

Regarding International shipping: Debaucherous Bath is not responsible for the destruction or confiscation that is due to Customs. Fees imposed by Customs and/or imports are not included in the shipping cost and are the sole responsibility of the buyer. Please be aware of your Customs rules and regulations fees before placing your order.

DEAR INTERNATIONAL BUYERS:

*INTERNATIONAL VAT TAXES & CUSTOMS FEES may be charged by your country's customs and/or postal system in order for you to receive your parcel. All items are shipped with exact purchase documented via custom's declarations. Payment of VAT taxes and customs fees are the legal responsibility of the buyer.

*INTERNATIONAL DUTY CALCULATOR can be very helpful to calculate your country's estimated VAT taxes and customs fees. Copy and paste the link below into your browser, select "health and beauty", select sub-categories that describe the item you would like to purchase and then enter shipping weight (whipped soap averages around 7oz each, bubbling scrubs average around 10oz each and samples and lip balms usually average under 3oz (including the sets) http://www.dutycalculator.com/new-import-duty-and-tax-calculation


Please make sure your shipping address is up to date.

Our preferred method of shipping is via USPS. Most single item orders will ship via First Class. Anything over 13 ounces will ship via Priority Mail or Parcel Post, larger packages ship preferably flat rate. Typically, up to 8 jars can ship in a padded flat rate envelope. Anything more will ship medium flat rate or Regional A due to the weight of the jars.

Please note shipping times (per usps.com):

This does not include shop processing time.

First Class Mail~Estimated delivery time is two to three days.

Parcel Post~Typically 2 - 9 days in the 48 contiguous states for most origins / destinations. Specific time standards may be available when postage is calculated.

Priority Mail~Typically two to three days to most locations in the US (Specific delivery standards may be available when postage is calculated). This is not a guaranteed service.

If your order is returned for any reason (ie; wrong mailing address provided by you), you are responsible for shipping charges to resend the package. Please make sure your shipping address in your Etsy account is up to date. We are not responsible for lost packages due to wrong address info submitted by the customer. If a shipping error was made on our part, you are not responsible for additional shipping charges.


During hot weather some products may appear liquidy, this is normal, just place in a cool place and the product will re-solidify. This does not affect the quality of the product. Whipped soaps, Bathory, Lotion and sugar scrubs may not ship during hot weather. Our California weather can get upwards of 100 degrees and up in the summer months. Yikes!

All orders ship with delivery confirmation. Insurance is included with orders up to $50.

Refunds and Exchanges

Due to the nature of personal care products, we cannot accept returns. Please contact us if you have any questions or concerns. If you are dissatisfied with your order in any way, we will gladly work with you to resolve the problem.

If you received the wrong item in error, please contact us immediately, we will gladly work with you to resolve the problem.

Please contact us within 24 hours of receiving your order if a product is missing or damaged. Missing items need to be reported as soon as possible in order to be investigated properly. Damaged items, please submit photos to us so that we may file a claim with USPS. Any claims made after 7 business days will not be honored.

BUYERS REMORSE: Cancellations may be made within 24 hours if an order has not been processed and/or shipped, then a refund will be given. If an order has been shipped, then refunds will only be given when the package is returned unopened, undamaged, with all contents inside, after contacting us first, minus shipping charges. If the order has been packed and not shipped, there will be a 15% restocking fee.

BUBBLING SCRUBS & WHIPPED SOAPS: Settling may occur and appear to be less than full, this is the nature of the product. All whipped soaps and bubbling scrubs are packaged by weight and not by volume. Appearing less then full does not constitute a defective product and is not subject to replacement, refund or exchange.

LIP BALMS: The propel-repel mechanism in our tubes was made for a twist up use only, these are not like lipstick tubes that can be twisted up and then back down. Only twist out what is needed at time of use. Failing to do so can result in product being wasted and not being able to be twisted back into the tube. This is just the nature of the packaging and does not constitute a defective product and is not subject to replacement, refund or exchange.

When lip balms are shipped during hot weather, please take your lip balm and place in the fridge standing up before opening it. This will insure your lip balm cools down and settles back into the tube. Should you open your lip balm before doing this and it should leak, spill, or become damaged, As noted above, this too does not constitute a defective product and is not subject to replacement, refund or exchange.

LOTIONS: Please store in a cool place and out of direct light. If you live in a hot climate or during summer months lotion may arrive slightly liquid, place into the fridge for about 15 to 30 minutes and the lotion should go back to normal.

PLEASE NOTE! All jars are filled by weight, not volume, therefore the product may not fill all the way to the top of the jar. Settling of lotion WILL occur during shipping and appear to be less then full. This is not a defect and as noted above, they are filled by weight, not volume. This does not constitute a defective product and is not subject to replacement, refund or exchange.

Lotion that contains vanilla notes such as pumpkin, cake, marshmallow, etc may discolor over time to a tan, brown or even a pink color, this is completely normal and does not constitute a defective product and is not subject to replacement, refund or exchange.

Please do not use on the face.

If any irritation occurs, please discontinue use.

Best when used within 6 months from date of purchase.

Variations in size, color, scent and form are expected in each and every product and does not constitute a substantial flaw in the product. Furthermore, should you be displeased with a scent, it is up to you, the buyer, to purchase samples that are offered ahead of time to find which scent is right for you. Scents are a personal choice and what may be great for one may not be for another. We do not send a replacement nor refund for items based off of these reasons.

All sales are final. No exceptions.

Additional Policies and FAQs

Please read all ingredients listed in each listing to avoid purchasing anything you may be allergic to.

We do not recommend using products containing essential oils, resins, absolutes or CO2's if you are pregnant, please consult a medical doctor before using any products containing these.

We use the most gentlest and high quality ingredients we can find. If irritation occurs, please discontinue use and contact your physician.

Variations in size, color, scent and form are expected in each and every product and does not constitute a substantial flaw in the product.

There will be times where ones body chemistry just does not want to tolerate them, whether it'd be morphing or the scent just doesn't last. Unfortunately this happens from time to time and is unpreventable. This is why we highly recommend ordering samples first.

Each scent is described with each note that is used for that scent. I try to be descriptive as possible. There are times when one nose may smell something entirely different from anothers. I find it interesting when a customer will tell me that a scent will smell like cantaloupe when there isn't a drop of that note in there. It just goes to show how different we are.

*********************Drop ship & Wholesale inquiries*******************************

Please feel free to contact us regarding wholesale. We do not drop ship nor offer consignment. We also offer discounts for weddings, bridal showers, baby showers and more. Please contact us for more information.